Dr. Pratibha A. Dabholkar is Associate Professor of Marketing and past Director of the Marketing Ph.D. program at the University of Tennessee. She has two M.S. degrees in Management (from the University of Bombay and Georgia Institute of Technology), and a Ph.D. in Business (with a concentration in Marketing) from Georgia State University (1991). Her research interests include technology in service delivery, Internet marketing, attitude, choice, and means-end models, service quality and customer satisfaction, and customer relationships. She has pioneered research on technology in services marketing since 1990 and has conducted international seminars on this topic at Deakin University (Australia), Maastricht University (Netherlands), VU University (Netherlands), University of Amsterdam (Netherlands), Karlstad University (Sweden) and Lund University (Sweden). Dr. Dabholkar’s research is published in the Journal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Retailing, International Journal of Research in Marketing, International Journal of Service Industry Management, Psychology and Marketing, Journal of Marketing Theory and Practice, Service Industries Journal, Journal of Business Research, Journal of Business Logistics, several other journals, handbooks, and numerous conference proceedings. She is a member of the Editorial Review Boards for the International Journal of Service Industry Management, Journal of Business Research, Service Industries Journal, Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, and Journal of Service Research, and past Editorial Review Board member for the Journal of the Academy of Marketing Science and Journal of Marketing. Dr. Dabholkar has also published and is working on books about the making and marketing of classic film musicals.
Email: pratibha@love-and-learning.info